Privacy Policy

1. Who We Are

Fibre Broadband NZ is an independent New Zealand broadband technology platform that helps consumers research and compare broadband providers, broadband plans, pricing, speeds, and fibre availability.

We publish educational content and may connect users with broadband providers offering services available at their address.

2. Information We Collect

We collect limited information required to operate, improve, and protect the platform.

Information You Provide

You may voluntarily provide personal information when contacting us, requesting information, or submitting a form.

This may include:

• Your name
• Email address
• Phone number
• General location
• Home address
• Information included in your message or inquiry

Providing this information is optional. However, certain information may be required to process a request, identify available broadband plans, or connect you with a broadband provider.

Usage Information

Certain technical information may be collected automatically when you visit the platform, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on the platform
• Referring pages or URLs
• General geographic location derived from your IP address
• Interactions with buttons, forms, and provider links

We use this information to understand how the platform is used, improve performance, and identify technical or security issues.

Address Searches

When you enter an address, that information may be processed to identify broadband providers, available plans, or fibre availability at your location.

Search information may be processed using third-party mapping, address validation, availability, or broadband provider systems. It is not sold for unrelated marketing purposes.

3. Cookies and Similar Technologies

Fibre Broadband NZ may use cookies, pixels, local storage, and similar technologies to support platform functionality and measure performance.

• These technologies may be used to:
• Remember preferences
• Maintain platform functionality
• Measure traffic and usage
• Understand how visitors interact with the platform
• Track referrals to broadband providers
• Improve content, recommendations, and performance
• Detect misuse or security threats

You can disable or delete cookies through your browser settings. Some platform features may not function properly when cookies are disabled.

4. How We Use Information

Information collected through the platform may be used to:

• Operate and maintain Fibre Broadband NZ
• Display relevant broadband plans and providers
• Process address searches
• Respond to questions and inquiries
• Connect users with selected broadband providers
• Improve platform functionality and user experience
• Measure traffic, conversions, and referral activity
• Diagnose technical problems
• Prevent misuse, fraud, or security incidents
• Meet legal and regulatory obligations

We do not sell personal information to third parties.

5. Sharing Information With Broadband Providers

When you request information about a broadband plan or submit a lead form, the information you provide may be shared with the broadband provider associated with that offer.

The provider may use the information to:

• Confirm service availability
• Contact you about the selected broadband plan
• Answer questions about its services
• Complete an order or sign-up request

Once information is provided to a broadband provider, its collection and use are also governed by that provider’s own privacy policy.

Submitting a general contact inquiry to Fibre Broadband NZ does not automatically authorize us to share your information with a broadband provider unless doing so is reasonably necessary to fulfil your request.

6. Third-Party Service Providers

We may use third-party companies to help operate and improve the platform, including:

• Website hosting providers
• Analytics platforms
• Mapping and address-validation services
• Form and email delivery services
• Customer support tools
• Security and performance monitoring services
• Broadband providers and referral partners

These organizations may process limited information while performing services on our behalf or responding to a request you submit.

The platform may also link to external websites operated by broadband providers or other third parties. We do not control their privacy practices and encourage you to review their privacy policies before submitting personal information.

7. Affiliate and Referral Links

Some links and offers on Fibre Broadband NZ may be affiliate or referral links. We may receive compensation when you click a link, submit an inquiry, or purchase broadband services from one of our partners.

This compensation does not increase the price you pay.

Commercial relationships do not determine our editorial conclusions or guarantee that a broadband provider will be recommended. More information about how we evaluate broadband providers and plans is available on our Our Research page.

8. Consent and Your Choices

Where required, we collect, use, or disclose personal information with your consent. The form of consent may vary depending on the nature and sensitivity of the information and the reason it is being collected.

You may withdraw your consent to certain uses of your personal information by contacting us, subject to legal, contractual, or operational restrictions.

Withdrawing consent may prevent us from completing a request or providing certain platform features.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected
• Respond to inquiries
• Maintain business and referral records
• Resolve disputes
• Protect the platform
• Meet legal, tax, accounting, or regulatory obligations

Information that is no longer required may be deleted, anonymized, or securely destroyed.

10. International Data Processing

Some third-party service providers may store or process information outside New Zealand, including Australia, the United States, or other jurisdictions.

When information is processed outside New Zealand, it may be subject to the laws of the country where it is stored or processed and may be accessible to courts, law enforcement agencies, or government authorities in that jurisdiction.

We take reasonable steps to work with providers that maintain appropriate privacy and security safeguards.

11. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Withdraw consent to certain uses or disclosuresAsk questions about how your information is handled
• Challenge our compliance with applicable privacy laws
• Request deletion of information where legally permitted

Fibre Broadband NZ handles personal information in accordance with applicable New Zealand privacy laws, including the Privacy Act 2020, where applicable.

To exercise a privacy right, contact us using the information at the bottom of this policy. We may need to verify your identity before completing a request.

12. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

13. Children’s Privacy

Fibre Broadband NZ is intended for a general audience and is not directed toward children under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has submitted personal information through the platform, please contact us so we can review and remove it where appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Platform functionality
• Information-handling practices
• Third-party services
• Legal or regulatory requirements

The date at the top of this page will be updated whenever material changes are made.

15. Contact Us

For questions, access requests, corrections, complaints, or other privacy-related inquiries, please contact us:

Email: hello@fibrebroadbandnz.co.nz